Return & Refund Policy

At Living Earth Farmland, we want you to be completely satisfied with your purchase. Please review the following information regarding our returns and refund policy:

 

General Approach:

All items are returnable, but not refundable. We offer exchanges for defective items only.

 

Acceptable Reasons for Return or Refund:

 

Damaged products: Items damaged during shipping or delivery.

Wrong products received: If you receive the wrong item, we will gladly exchange it for the correct one.

 

Timeframe for Return or Refund Requests:

Customers must request returns or refunds within seven days from the date of purchase.

 

Initiating a Return or Refund Request:

To initiate a return or refund request, please email us at connect@livingearthfarmland.com. Please include your order number and reason for return in the email.

 

Eligibility for Returns or Refunds:

Only defective items are eligible for returns or refunds.

 

Non-Returnable or Non-Refundable Items:

Perishable items and undergarments cannot be returned or refunded for hygiene reasons.

 

Condition of Returned Item:

The returned item must be unused, with tags, and in its original packaging.

 

Return Shipping Cost:

Customers are responsible for the return shipping cost.

 

Exchange Policy:

Customers can exchange products for a different size but not color.

 

Processing Time for Returns or Refunds:

Returns or refunds will be processed within 7 days once the item is received by us.

 

Refund Method:

No refunds are offered, only exchanges in size.

 

Process for Returning or Refunding Damaged or Defective Items:

Customers can request a return pick-up through the courier.

 

Denial of Return or Refund Request:

Return or refund requests may be denied if they appear to be dishonest claims.

 

Policy for Items Purchased During Promotions or Sales Events:

Promotion items are non-returnable.

 

Handling Returns or Refunds for Personalized or Custom-Made Items:

Returns or refunds for personalized or custom-made items will be dealt with on a case-by-case basis.

 

Information Required for Processing a Return or Refund:

Proof of purchase (order number, receipt, or invoice) along with a video of opening the package.

 

Contact Information:

For any questions or concerns regarding returns and refunds, please reach out to us at connect@livingearthfarmland.com. Our customer service team is here to assist you.